1. Scope
This policy explains how subscription cancellation, Ask Stars credit purchases, refunds, and account deletion work for the English version of Vesper. It supplements the Terms of Service and Privacy Policy.
This policy is intended to describe the English refund and cancellation rules in one place. If mandatory consumer law where you live gives you additional cancellation, withdrawal, refund, digital content, or subscription remedies, those rights apply even if this policy says a refund or cancellation remedy is limited.
2. Payment channel
Paid products may be offered through Google Play, the Apple App Store, another app marketplace, or another payment provider, as identified on the purchase screen. Vesper does not operate an English web checkout unless a Vesper purchase screen explicitly says so. The purchase screen and the applicable provider's confirmation flow identify the provider and any applicable billing, cancellation, refund, tax, and receipt rules. Vesper does not collect your full card number or complete payment method details when payment is processed by an app marketplace or payment provider.
3. Trials, introductory offers, and promotions
Free trials, introductory offers, discounts, and promotional prices apply only when they are shown before purchase. The Vesper purchase screen and applicable store or payment confirmation flow will show the offer period, price after the offer, billing period, automatic renewal terms, and how to cancel before a charge. If no trial or promotion is shown before purchase, the paid product starts under the price and billing terms shown at checkout.
4. Subscription renewal and cancellation
Vesper Plus subscriptions may renew automatically according to the billing period shown before purchase. You can cancel renewal through the app marketplace or payment provider where you purchased the subscription. For Google Play purchases, use Google Play subscription management; for Apple App Store purchases, use Apple subscription settings.
Uninstalling or deleting the Vesper app from your device does not cancel your subscription. You must cancel through the app marketplace or payment provider where you purchased it before the next billing cycle if you want to stop future renewal charges.
Cancellation stops future renewal charges. It does not automatically refund the current paid period. You generally keep access until the end of the current billing period unless the applicable store policy, payment provider, or applicable law provides otherwise.
Manage Google Play subscriptions Manage Apple subscriptions
5. Ask Stars credits
Ask Stars credits are digital access rights for chart-based mini readings. They cannot be exchanged for cash, deposits, electronic money, or a general payment method. Credits cannot be transferred, resold, or used outside Vesper.
Paid credits included with Vesper Plus and separately purchased paid credit packages do not expire. Free or promotional credits may have a separate expiration period shown before they are granted or used. Paid credits may be clawed back or adjusted when a purchase is refunded, charged back, voided, fraudulent, or incorrectly granted.
6. Refund requests
For purchases made through an app marketplace or payment provider, you may request a refund through that provider's refund path or contact Vesper support at support@vesperstar.app. The applicable store or payment provider may make the final refund decision for purchases it processes.
Request a Google Play refund Request an Apple refund
7. When refunds may be limited
Unless required by applicable law, the applicable store or payment provider policy, or an approved support exception, Vesper generally does not provide:
- Prorated or partial cash refunds for subscription time already purchased.
- Refunds for Ask Stars credits that have already been used to generate a reading.
- Refunds for subjective dissatisfaction with astrology, AI-generated content, tone, timing, or interpretation when the digital content was delivered as described.
- Cash conversion of promotional or bonus Ask Stars credits, or of paid credits where cash conversion is not required by applicable law or provider policy.
- Where applicable, by purchasing a subscription or Ask Stars credits through an app marketplace or payment provider, you expressly consent to immediate access to the digital content or digital service access and acknowledge that you lose any statutory withdrawal or cooling-off right once the digital content or service access is made available or delivered, except where the applicable provider policy or mandatory law provides otherwise.
8. Support exceptions
Vesper may review support exceptions when a purchase was not delivered, an entitlement was not restored after verified payment, there is a major service failure, the content materially differs from what was shown before purchase, a duplicate charge appears, or applicable law requires a remedy. Vesper may request information needed to locate the store or payment provider order, verify account ownership, and investigate the issue.
9. Uninstalling the app and account deletion are separate
Uninstalling or deleting the Vesper app from your device, or deleting your Vesper account, does not cancel a subscription purchased through Google Play, the Apple App Store, another app marketplace, or a payment provider, stop future renewal charges, or automatically create a refund request. If you want to stop renewal, cancel through the store or payment provider where you purchased the subscription before deleting the app or your account. If you want a refund, request it through that store or payment provider, or contact Vesper support.
Account deletion does not automatically refund or permanently forfeit unused paid Ask Stars credits. After identity and purchase verification, Vesper support may manually restore unused paid credits to a newly created account belonging to the same person. Free and promotional credits, and credits from refunded, voided, charged-back, or fraudulent purchases, are not restored. You can review deletion steps on the Account deletion page.
10. Contact
For payment, cancellation, refund, or entitlement questions, contact support@vesperstar.app. Phone support is not offered.