How to request deletion
You can request deletion of your Vesper account and related personal data directly in the app. If you have deleted the app, cannot sign in, or prefer to contact support, you can request deletion by email from this page.
If you can’t sign in
Use the button below to draft a deletion request email. To verify your identity, we may ask you to confirm your signup email, login provider, and whether you have an active subscription or payment history.
If your email app doesn’t open, send your request directly to support@vesperstar.app.
Deletion scope
- Login identifiers, display name, language, and time zone settings
- Natal chart data and associated calculations
- Notification settings, registered devices, bookmarks, and notes
- Ask the Stars questions, replies, and personalization data
- Support messages, reply history, and related support records used to resolve your requests
Information that may be retained
Vesper generally processes verified account deletion requests within 30 days. Records needed for payments, refunds, cancellations, billing disputes, misuse prevention, legal obligations, or support-related compliance needs may be retained separately and securely for the periods described in the Privacy Policy, after which they will be deleted or anonymized. Temporary deactivation, account freezing, or inability to sign in are not treated as account deletion.
Subscription notice
Uninstalling the Vesper app from your device, deleting the app, or deleting your account does not automatically cancel a Vesper Plus subscription purchased through Google Play, the Apple App Store, another app marketplace, or a payment provider. Account deletion is not a refund request. If your subscription is still active, cancel it through the store or payment provider where you purchased it first. For Google Play purchases, use Google Play subscription management; for Apple App Store purchases, use Apple subscription settings. Request refunds through the store or payment provider where you purchased the item, or contact Vesper support. Unused paid Ask Stars credits are not automatically refunded or permanently forfeited after account deletion. After identity and purchase verification, Vesper support may manually restore unused paid credits to a newly created account belonging to the same person. Free and promotional credits, and credits from refunded, voided, charged-back, or fraudulent purchases, are not restored.
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